All bookings made for hotels or flights have to be paid in advance before the departure date. Payment can be made by credit card (Visa, Master Card, JCB and AMEX) or Telegraphic Transfer. Click here for credit card authorisation form. Guest has to check-in with passport or ID card. A hotel voucher showing booking details will also be faxed or emailed to guest for easy reference at booked hotel. No charge for children under 12 years old sharing room with parents with non-extra bed. For E-flight tickets, guests can print the tickets from their E-mails. No charge for enfant under 2 years old sharing seat with his/her parent. And children from 2-12 years old can get discounted prices on flight tickets up to 10-50% from adult rates depending on each airline.

If you should decide to cancel the booking, the notification of your cancellation must reach us at least 7 working days (not including Sundays and Public Holidays) before your check-in date. A full refund will be credited to your credit card account less an administrative fee of US$10.00. If your notification of cancellation reaches us less than 7 working days (not including Sundays and Public Holidays) before your check-in date, the amount to be credited to your credit card account will be the full booking amount less one (1) room night charge and an administrative fee of US$10.00. All no show and no notification of cancellation will be charged one (1) room night charge and an administrative fee of US$10.00. To make cancellation within 48 hours of arrival, that hotel would charge you for one night and 100% of total reservation charge if you make a cancellation within 24 hours before arrival/No show.

To cancel your reservation, you must do one of the following:
Cancel by sending us an e-mail with the word "CANCEL" in the subject line and quoting your booking ID e.g. UK45678 if you have one. If you do not have a booking ID, please send the hotel name, location, guest name and relevant dates. Please send the cancellation to cancel@honeysun.biz.

If, for any reason, you do not utilize your reservation and have failed to cancel it in the above mentioned manner, you may be liable for the full amount of your booking.

Shortening your stay
If you should need to shorten your stay, we will refund your credit card for the unused room nights, less a 7% refund processing fee unless the individual hotel's policy requires that you be charged the full amount of your booking. You must cancel the unwanted room nights with us, as well as the hotel receptionist, or you will not receive your refund, if applicable.


** ANY REFUND WILL CAUSE A BANK FEE of 7% **